Generated by All in One SEO v4.9.1.1, this is an llms.txt file, used by LLMs to index the site. # More Than 1 Answer Unravelling the secrets of success ## Sitemaps - [XML Sitemap](https://www.morethan1answer.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [Why I still use a physical diary](https://www.morethan1answer.com/why-i-still-use-a-physical-diary/) - Why do I still use aphysical diary - the reasons are clear and it helps me keep on track - I even spot potential promotion candidates from their diary. - [Best starting point for business career](https://www.morethan1answer.com/best-starting-point-for-business-career/) - What role gives you the best start for a senior role in any business Sales is the answer because it teaches you to persuade - [Controlling nerves using Box breathing.](https://www.morethan1answer.com/controlling-nerves-using-box-breathing/) - The need to Control nerves before internal or external meetings is common for most if not all of us. What is Box Breathing how to practice and master it. - [SWOT - your best planning tool](https://www.morethan1answer.com/swot-your-best-planning-tool/) - What is a SWOT - how to format it - what are the SoWOT's - How to make it customer centric and why this matters - here are all the answers you need! - [What is your influencing style](https://www.morethan1answer.com/what-is-your-influencing-style/) - Understand what your preferred style of influencing others is - are you Assertive, Passive, Aggressive or Manipulative - this simple questionnaire explains all. - [More Urgency to Close the deal](https://www.morethan1answer.com/more-urgency-to-close-the-deal/) - Why is creating urgency important to close more sales deals - and if it is important here are 5 great ideas of just how do you create that urgency - [Strategic vs Tactical Questions](https://www.morethan1answer.com/strategic-vs-tactical-questions/) - Strategic questions move the buyer to an area you want to talk about but in a way which makes them feel they are in charge of the discussion. - [Great leaders do these things to make world class decisions.](https://www.morethan1answer.com/great-leaders-do-these-things-to-make-world-class-decisions/) - Explore how exceptional leaders craft world-class decisions. Uncover the strategies and insights behind their remarkable decision-making prowess. - [Sprint Planning overview](https://www.morethan1answer.com/sprint-planning-overview/) - What is a sprint plan, how does it work and how do you implement it in a sales environment - what needs to be done, what is being worked on and what is complete - [Why is a clear vision important for any business!](https://www.morethan1answer.com/why-is-a-clear-vision-important-for-any-business/) - Why is a clear vision important Advice I would give to my younger self. It is super important to develop a clear vision for the next 3-5 years for several reasons. Direction and Focus: A clear vision provides your team with a roadmap, showing them where the business is headed. It eliminates uncertainty and helps - [How to write an Elevator Pitch](https://www.morethan1answer.com/how-to-write-an-elevator-pitch/) - What is an elevator pitch, why do you need it and what should it contain - here is an example of a specific elevator pitch that you can adapt to fit your needs - [Impostor syndrome - what is it?](https://www.morethan1answer.com/impostor-syndrome/) - What is imposter syndrome, who can suffer from it - when was the phrase first coined, how does it make you feel along with how to cure it - more than 1 answer - [How to realise your limitless potential](https://www.morethan1answer.com/1242-2/) - How do you realise your limitless potential, what is stopping you and who is judging you all the time - once you know the answers you have the chance - [Growth vs. Fixed Mindset:](https://www.morethan1answer.com/growth-vs-fixed-mindset/) - What is Growth Mindset vs. Fixed Mindset. How did the theory develop, what does it suggest and five very practical tips to develop your minyourself - [Unlock the Power of Positive Affirmations:](https://www.morethan1answer.com/unlock-the-power-of-positive-affirmations/) - What are positive affirmations why do they work and - along with 5 excellent actionable tips in how to use them to build the best version of you. - [The case for daily stand-up meetings](https://www.morethan1answer.com/the-case-for-daily-stand-up-meetings/) - Advice about how to use stand-up meetings to deliver the agility and responsiveness to thrive in a constantly changing market. Not checking in, but winning. - [The Art of Active Listening:](https://www.morethan1answer.com/the-art-of-active-listening/) - Active listening in sales is critical but the gap between listening and active listening can spell the difference between closing a deal and losing a deal. - [Is your team motivated](https://www.morethan1answer.com/is-your-team-motivated/) - Understanding what makes your team happy at work is fundamental. It leads to higher productivity, retention, collaboration, and better results. - [The Power of Visualisation](https://www.morethan1answer.com/the-power-of-visualisation/) - The power of visualisation in sales is very important - here are five actionable tips to help you use visualisation in sales to close more deals - [Mastering Reframing Rejection](https://www.morethan1answer.com/mastering-reframing-rejection/) - When you get any form of rejection in sales, here are five actionable tips to reframe it as feedback and help you close more deals. - [Providing Ongoing Feedback and Coaching](https://www.morethan1answer.com/providing-ongoing-feedback-and-coaching/) - Providing regular 1-2-1 feedback is critical for teamdevelopment - here are some tips and some ways to ensure you are confident and competent to deliver it - [Holding Individuals Accountable for Results:](https://www.morethan1answer.com/holding-individuals-accountable-for-results/) - How do you hold people accountable for results and why does this matter to you and the team. What happens if someone does not want to be accountable - [Metrics for Measuring Objectives:](https://www.morethan1answer.com/metrics-for-measuring-objectives/) - How do you set clear metrics to measure your teams objectives - here are some answers that you might want to try along with some common pitfalls to avoid. - [Setting Clear Expectations and Goals:](https://www.morethan1answer.com/setting-clear-expectations-and-goals/) - Set clea expectations and goals - Why is setting clear expectations for your team so important to ensure your team deliver exceptional results for you. - [How do humans learn and The 70:20:10 Model for Learning and Development](https://www.morethan1answer.com/how-humans-learn-and-the-702010-model-for-learning-and-development/) - How do humans learn and what is the best way for you to learn. What is the law of forgetting and how do you make what you learn stick. How to use 70:20:10 - [When to persuade and when to sell!](https://www.morethan1answer.com/when-to-persuade-and-when-to-sell/) - When is it best to persuade and when is it best to sell - that is the big question. Here we explore the difference context makes to the tool you use - [Useful Commercial terms](https://www.morethan1answer.com/useful-commercial-terms/) - Appendix of useful commercial terms - all you need to know in one place Customer lifetime value, churn rate, Net Promoter score and what is a CRM - [Mastering the Art of Closing Deals](https://www.morethan1answer.com/mastering-the-art-of-closing-deals/) - Mastering the Art of Closing Deals is what sales is all about. With the right mindset and strategies, you can overcome your fears and become a master closer. - [Prospecting and Lead Generation](https://www.morethan1answer.com/prospecting-and-lead-generation/) - Master the art of lead generationis your key to sales success - Here are five powerful actionable techniques to generate more leads and closing more deals - [Why high performance sales people win](https://www.morethan1answer.com/why-high-performance-sales-people-win/) - Why high performance sales people win is because they avoid these 3 mistakes when they plan their goals efficiently These are the three main ones to avoid. - [Unlocking Success:](https://www.morethan1answer.com/unlocking-success/) - Credibility and how to build it Why credibility is critical and how to build credibility in a sales environment by improving your knowledge using the 7C's - [How to be 12% More Productive](https://www.morethan1answer.com/feeling-happy-sad-affects-productivity/) - Feeling Happy or Sad Affects Your Productivity Yes, say researchers at the University of Warwick. In a series of experiments, randomly selected individuals who were made happier exhibited approximately 12% greater productivity, as measured by a standardized task of correctly adding combinations of numbers for 10 minutes. If you follow a few simple rules you Feeling Happy or Sad Affects Your Productivity Yes, say researchers at the University of Warwick. In a series of experiments, randomly selected individuals who were made happier exhibited approximately 12% greater productivity, as measured by a standardized task of correctly adding combinations of numbers for 10 minutes. If you follow a few simple rules you - [How to chose a business coach](https://www.morethan1answer.com/how-to-chose-a-business-coach/) - How to chose a business coach who needs a business coach and what are the seven biggest questions to get answers to. - [Retain and develop strategic accounts](https://www.morethan1answer.com/retain-and-develop-strategic-accounts/) - Why do high performance sales people retain and develop strategic accounts. They do it by understanding their accounts, building trust, bringing new ideas - [The number 1 reasons high performance sales people win](https://www.morethan1answer.com/the-number-1-reasons-high-performance-sales-people-win/) - The number 1 reasons high performance sales people win is because they listen, they seek to understand, they are flexible and have the courage to act! - [The biggest mistake leaders make](https://www.morethan1answer.com/the-biggest-mistake-leaders-make/) - What is the biggest mistake managers make in business - the answer is what to delegate and how to delegate it - find out what to do and how to do it - [The number one mistake made by managers](https://www.morethan1answer.com/the-number-one-mistake-made-by-managers/) - This is the number one mistake made in high performance teams The number One mistake made by managers in business is when the team start to escalate problems too readily or too regularly the manager feels the need to step in to “help” (read micromanage the situation) This is a misinterpretation of the escalation as - [Are you a Zapper or a Sapper](https://www.morethan1answer.com/are-you-a-zapper-or-a-sapper/) - Zapper or Sapper Are you a Zapper or a Sapper - Now that is the question you need to ask yourself Zappers are those people around you who add energy and excitement to your life they always have something on the go, they’re enthusiastic, they laugh easily and authentically and when you leave them you - [You behave like YOU](https://www.morethan1answer.com/you-behave-like-you/) - How do you Behave like YOU Someone once described behaviour as like an auto pilot in a boat - if you set it to ‘True North’ that is where you will head. If you try to force a change in your behaviour it is like jumping into the driving seat of the boat and ‘yanking’ Behave like you - Simple process to change your behaviour to be who you want to be without trying - imagine the avatar and write down how they will behave - [3 simple steps to managing your time better](https://www.morethan1answer.com/3-simple-steps-to-managing-your-time-better/) - Where do you spend your time? You only have 20 days per month and if you get 25 days holiday - you actually only have 18 working days each month Are you spending time doing the things which will deliver you the best results Here are three simple steps to help you manage your valuable - [Grow your credibility](https://www.morethan1answer.com/grow-your-credibility/) - “You have to build up a credibility before people will listen to your story”. “If you don’t have credibility, you won’t get your customers to pick up the phone” Credibility is inextricably linked to your knowledge. When people first meet you, they assess you against the values they expect to see – are you average, - [The 7 C's of knowledge - what do you know?](https://www.morethan1answer.com/the-7-cs-of-knowledge-what-do-you-know/) - Your Credibility is linked to your knowledge - when someone meets you for the first time or subsequently, they think "what do I expect someone like YOU to know" are you average or above or below average.... and your credibility is related to this. - How do you grow your knowledge base ? Use the - [Understand the Environment your customers live and work in](https://www.morethan1answer.com/understand-the-environment-your-customers-live-and-work-in/) - When it comes to selling and persuasion it is super important to understand the environment your contact is living and working in. You need to be able to understand what they are thinking and feeling and how your idea, product or offer can, might or will add value to their life. We talk a lot about the 7C’s of knowledge – these - [Does Passive-aggressive behaviour exist?](https://www.morethan1answer.com/does-passive-aggressive-behaviour-exist/) - Culturally, the ambiguous "passive-aggressive" label is misused by lay persons and professionals alike. It is badly defined and used as a ‘catch all’ by the lay person to define any behaviour the don’t like or can’t understand. What is passive aggressive? The term Passive aggressive was first defined by Colonel William Menninger during World War - [Meetings - use PVA](https://www.morethan1answer.com/meetings-use-pva/) - There is always More Than One Answer - [Leadership and Vision](https://www.morethan1answer.com/leadership-and-vision/) - There is always More Than One Answer - [Tips when using Zoom or MS Teams](https://www.morethan1answer.com/tips-when-using-zoom-or-ms-teams/) - There is always More Than One Answer - [When do you practice Negotiation](https://www.morethan1answer.com/when-do-you-practice-negotiation/) - There is always More Than One Answer - [The Actual Process of negotiation](https://www.morethan1answer.com/the-actual-process-of-negotiation/) - There is always More Than One Answer - [Do you buy in or develop talent](https://www.morethan1answer.com/do-you-buy-in-or-develop-talent/) - There is always More Than One Answer - [10 Rules for effective meetings](https://www.morethan1answer.com/10-rules-for-effective-meetings/) - 10 Rules for effective meetings Arrive on time [ might need to agree what is on-time] Know why you are there – What value can you bring – the agenda – areas you want to contribute to specifically No meetings within meetings Respect others’ views Stay on time – appoint a time keeper - [Handling Objections](https://www.morethan1answer.com/handling-objections/) - Overcoming objections is never easy They are often not quite as simple as they seem. This is a perennial problem for all salespeople. The problem is that objections come in all shapes and sizes, you need to take a step back and think “Why did I not spot that coming?” How often do they come - [Objection Handling made easy](https://www.morethan1answer.com/objection-handling-made-easy/) - When dealing with objections you need to take into account 2 things Firstly - What went wrong with your planning? Why didn't you anticipate the objection? Secondly - The other person wants to be heard and you must let them tell you their objection to your plan. Often during the process of letting the other - [When do you do your best work?](https://www.morethan1answer.com/get-best-work-done/) - When do you do your best work? When you ask most people when do you do your best work? it’s NOT typically during the day. It’s early in the morning, late at night, on the weekends, on a plane, on a train, somewhere else. And that just doesn’t seem right. What is your maximum work span currently? - [Planning](https://www.morethan1answer.com/planning/) - Planning vs Pain This is a forever, People have said to me in the past “Can I be successful if I don’t plan?” the answer is simply “Yes you can!” BUT and it is a big but “You will spend too long in the pain zone!” If you think about sportsmen, they spend the majority - [Punctuated Equilibrium Theory](https://www.morethan1answer.com/punctuated-equilibrium-theory/) - Punctuated Equilibrium Theory Explains why learning doesn't progress in a straight line. Most cultural and societal development tends to take place in fits and starts - large advances then periods of relative calm. Whilst borrowed from a conceptual framework from social theory it applies to learning and development – let me explain why Despite how - [Decision making](https://www.morethan1answer.com/decision-making/) - Disproportionate attention. People often ignore some issues whilst paying others a disproportionate amount of attention. This causes some minor issues to lack attention and therefore to change slowly or not at all. We tend to maintain a minimally acceptable equilibrium which results in little or no change to the current way of dealing with the - [Bounded rationality](https://www.morethan1answer.com/bounded-rationality/) - Bounded rationality. A human cannot consider all the problems they face and all the potential solutions at the same time. Consequently, attention is focused on a tiny proportion of the issues, those which have the most pressing impact in terms of risk or reward. These are the ones that make their way to the top - [Generating Insight from data](https://www.morethan1answer.com/generating-insight-from-data/) - A skill all World Class Account Managers need Insight - not data. The world is full of data... But how do we create insight ? Turning data and information into insight is a critical skill for most salespeople and indeed most business people. It's a 4 step process Graph the performance Analyse over or underperformance - [Consumer Centric Trading](https://www.morethan1answer.com/consumer-centric-trading/) - This is a fabulous concept that is often missed by people who start out in business. It is alleged that this is what took Tesco from being number 5 food retailer in the UK to number 2 in the world! So, it might be worth our consideration! For this article I will use the customer - [Needs](https://www.morethan1answer.com/needs/) - Definition of Need is "to require (something) because it is essential or very important rather than just desirable." We all have needs – sometimes we are very clear about what we need, sometimes very fuzzy and sometimes we are not even aware we have a need until something comes up and we suddenly realize we - [Effective Listening](https://www.morethan1answer.com/effective-listening/) - The definition of listening is “to give one's attention to a sound.” In our louder and louder world, some experts predict we are losing our ability to listen. Listening is a critical mental process extracting meaning from sounds that we hear. It's a mental process, and it's a process of extraction which is a very - [What is the Cherry Effect](https://www.morethan1answer.com/what-is-the-cherry-effect/) - The Cherry Effect helps you scan for opportunities and threats Say my name – The Cherry Effect The Cherry effect is a phenomena which explains that even in a noisy crowd, you will still here your own name being spoken. Our ability to separate one conversation from another is beautifully demonstrated in a classic study - [Solomon's paradox](https://www.morethan1answer.com/solomons-paradox/) - Why you should talk to yourself in the third person Solomons paradox is named after Solomons legendary ability to make great judgement about others BUT not to be able to make good decisions about one’s own actions. Whether the tales of Solomon are rooted in historical fact or not, they describe how we are often - [Improve your Emotional Intelligence.](https://www.morethan1answer.com/improve-your-emotional-intelligence/) - Emotional Intelligence Has 12 Elements. Which Do You Need to Work On? Sarah is a well-liked manager of a small team. Kind and respectful, she is sensitive to the needs of others. She is a problem solver; she tends to see setbacks as opportunities. She’s always engaged and is a source of calm to her - [Why self-talk is better than inner speech](https://www.morethan1answer.com/why-self-talk-is-better-than-inner-speech/) - I can’t be the only one… Do you talk to yourself? I talk to myself out loud, whenever I want to develop an idea, figure something out, or memorise a text, I turn to this specific routine. I know it works and whilst it occasionally causes me problems with my family, peers, or passers-by, I - [The difference between shopper and consumer](https://www.morethan1answer.com/the-difference-between-shopper-and-consumer/) - Is there a difference between the shopper and the consumer? Sometimes yes and sometimes no! When we talk about FMCG there may also be a 'gatekeeper' Terms explained The salesman - the negotiator from the manufacturer who sells the product to the customer Customer the buyer who is responsible for doing the deal with the - [test for resources](https://www.morethan1answer.com/test-for-resources/) - [Leveraged Buyout](https://www.morethan1answer.com/leveraged-buyout/) - What is a Leveraged Buy Out? A leveraged buyout (LBO) is simply when one company acquires another company using a significant amount of borrowed money to meet the cost of acquisition. Do they always use cash to acquire? Sometimes the acquiring company uses the assets of the target company along with their own assets as - [Venture capitalist](https://www.morethan1answer.com/venture-capitalist/) - What is a Venture Capitalist [VC]? Venture capital (VC) is a form of private equity financing that is provided by venture capital firms or funds to start-ups, early-stage, and emerging companies that have been deemed to have high growth potential or which have demonstrated high growth. This could be in terms of number of employees, - [Top ten tips for more effective learning](https://www.morethan1answer.com/top-ten-tips-effective-learning/) - Here are the top ten tips for more effective learning – which if any of these are you doing now? 1. Spend a little time each day investing in YOU and your knowledge. Do it every day, on the commute to work, in the lift, having lunch 2. Think about the 7 C’s of knowledge - [Top 20 most useful Business Acronyms and Mnemonics](https://www.morethan1answer.com/top-20-useful-business-acronyms-mnemonics/) - The Top 20 most useful Business Acronyms and Mnemonics Have you ever thought about the top 20 most useful business Acronyms and Mnemonics, these are mine... 1:SMASH A 21st Century update of the 1978 Management By Objectives mnemonic SMART Specific, Measurable and Achievable all stay... Realistic: - was deemed to be the same as achievable - [How decisions are made](https://www.morethan1answer.com/how-decisions-are-made/) - Decision making Ever thought about how decisions are made and why some get more focus than others? Decisions are heavily impacted by Bounded rationality. A human cannot consider all the problems they face and all the potential solutions at the same time. Consequently, attention is focused on a tiny proportion of the issues, those which - [Cultural insight](https://www.morethan1answer.com/cultural-insight/) - Windows of Insight “If you can understand what your target audience cares about, what they spend their lives chasing, now you have an actual chance to use data to understand how to engage and influence and motivate them.” As the world becomes increasingly complex, understanding how values impact our attitudes and behaviours can help us - [Private Equity](https://www.morethan1answer.com/private-equity/) - What is a Private Equity firm? What does it do? A private equity firm is an investment management company that provides financial backing and makes investments in the private equity of start-up or operating companies It does this through a variety of investment strategies including leveraged buyout, venture capital, and growth capital. Often described as - [Growth capital](https://www.morethan1answer.com/growth-capital/) - What is Growth capital? Growth capital may also be known as expansion capital and growth equity. It is a type of private equity investment, usually a minority investment, in relatively mature companies that are looking for capital to expand or restructure operations, enter new markets or finance a significant acquisition without a change of control - [Tips Tricks and Reminders](https://www.morethan1answer.com/tips-tricks-and-reminders-2/) - This is your Tips Tricks and Reminders for October - Strategy You can view here - simply use the page scroll at the bottom of the PDF on this page or download the PDF to your computer or phone October 2020 strategyDownload [pdf-embedder url="https://www.morethan1answer.com/wp-content/uploads/2020/10/October-2020-strategy.pdf" title="October 2020 strategy"] Never miss a Tips Tricks and Reminders again - [Negotiate Like A Boss](https://www.morethan1answer.com/negotiate-like-a-boss/) - Negotiate Like A Boss The Author: Mark Kirwin - see more here How good are your negotiation skills? Here is the perfect book for you... Do YOU sit worrying about how to plan a negotiation, wondering if you are doing it right? Are you tired of losing out or conceding too much during tough negotiations? - [Short form Skill Shots](https://www.morethan1answer.com/short-form-skill-shots/) - Its a tough old world out there... This is a fabulous way to show your teams that you love them and also to get more out of them. Using Zoom and the short form Skill Shots is a fantastic way to upskill your team without taking them either out of the office or off the - [The benefits of Zoom](https://www.morethan1answer.com/the-benefits-of-zoom/) - One of the good things to come out of this Pandemic, is that we have all had to become more proficient at using Zoom or MS Teams. History In order to develop your teams , you used to have to take your teams off the road or off the phones – to make this investment - [7 C's of Knowledge](https://www.morethan1answer.com/how-good-is-your-knowledge-7-cs-of-knowledge/) - How good is your knowledge? There is a link between Knowledge and Credibility There are 7 Categories in which to store business knowledge Country Company Customer Channel Category Consumer Competition Give yourself a score between 1 [not good] and 10 [World Class] For each category Divide the score by 7 Work out your average score - [Superiority Bias](https://www.morethan1answer.com/superiority-bias/) - It doesn't matter who you are or how enlightened you and your industry is or think that are. There will always be superiority bias - [The 1 in 5 rule](https://www.morethan1answer.com/the-1-in-5-rule/) - The 1 in 5 rule What exactly is the 1 in 5 rule and how can we make it work to our advantage? The 1 in 5 rule as outlined by Steve Peters suggest that out of every five people you encounter, One will love you and everything you do. One will hate you and - [Are you World Class](https://www.morethan1answer.com/are-you-world-class/) - Are you good or are you WORLD CLASS? definition What makes the difference between good and WORLD CLASS AttitudeSkillsKnowledge Attitude Attitude you are in charge of – but why is attitude more important than IQ in business? Find out here How much time do YOU invest in ensuring that your Attitude is WORLD CLASSChanging and building your attitude is vital - [The 7C's of Knowledge](https://www.morethan1answer.com/the-7cs-of-knowledge/) - The 7 C's of knowledge Why is it so important? Today I saw a great simle video which explains in just 7 minutes why everyone who wants to be world class should invest in building their knowledge - and watch the video here it is... There are seven simple heading: Seven simple headings under which to - [Is the 55 38 7 rule true or myth?](https://www.morethan1answer.com/the-55-38-7-rule-and-the-myth/) - 55-38-7 rule true or myth? The 55 38 7 rule was taken from Albert Mehrabians findings on inconsistent messages of feelings and attitudes which have been misquoted and misinterpreted throughout human communication seminars worldwide, and have become known as the 55%-38%-7% Rule. In his studies Mehrabian, Professor Emeritus of Psychology, UCLA, comes to two conclusions. First, - [How do you change your habits?](https://www.morethan1answer.com/how-do-you-change-your-habits/) - Ever thought how you might change your habits, well here is a plan to do just that. - [Covid-19 Change vs Grief theory](https://www.morethan1answer.com/covid-19-change-vs-grief-theory/) - Covid-19 Change vs Grief theory Which is more appropriate for explaining your reaction to the current pandemic The current Corona Virus issue has more affinity with the Kübler-Ross Grief Model than a business change management process – Let’s explore why. Change management and its associated processes are more related to chosen outcomes, when there is - [April's Tips, Tricks and Reminders](https://www.morethan1answer.com/aprils-tips-tricks-and-reminders/) - Tips, Tricks and Reminders is all about strategy - Once again here to help you recall stuff you have heard or know already and show you how to use it in your every day jobs. In April's Tips, Tricks and Reminders we discuss Strategy - What is it?5 Tips for creating a great Strategy: - Why is - [Kotter's change model](https://www.morethan1answer.com/kotters-change-model/) - Kotter’s Change Model Was developed by the renowned change expert John Kotter. He introduced the 8 Step Model of Change, in his book “Leading Change” (1996) read more The model was developed from research of 100 organisations which were going through a process of change. Kotters 8 step change model creating a sense of urgency, - [Why Humans need Conspiracy theories](https://www.morethan1answer.com/why-humans-need-conspiracy-theories/) - The reason why humans need conspiracy theories is very simple. We are designed that way to keep us safe and to stop us 'sleep walking' into bad situations. It is more beneficial to be on our guard against malevolence than to worry about upsetting our fellow man by mistrusting them. Steve Clarke an Australian philosopher - [March Tips Tricks Reminders](https://www.morethan1answer.com/march-tips-tricks-reminders/) - Tips, Tricks and Reminders is here again to help you recall stuff you have heard or know already and show you how to use it in your every day jobs. In March's Tips, Tricks and Reminders we discuss Decision Making - What is it? Making better decisions: - 5 things to think about Option Trees and The Four Eyes - [Too Many Meetings?](https://www.morethan1answer.com/too-many-meetings/) - Do you have Too Many Meetings? Ask yourself what is the PVA for this meeting PVA Purpose, Value, Agenda Purpose What is the purpose - of the meeting and how does it relate to delivering MY objectives or THE BUSINESS core objectives - is it clear? Value What value will attending this meeting add to - [Negotiations - Internal or external - how effective are your team?](https://www.morethan1answer.com/negotiations-internal-or-external-how-effective-are-your-team/) - You never see your colleagues ‘strut their stuff’How confident are you in their ability?What could you learn by pitting your negotiation skills against theirs? Top sports teams don’t practice against the opposition on a Saturday So why do salespeople and Account Managers and even ‘God Forbid’ Account Directors - think this is OK• Over confidence• - [Working for a Psychopath](https://www.morethan1answer.com/working-for-a-psychopath/) - A psychopath, sometimes called a sociopath, may not be a violent killer. Most psychopaths in society get on with life and do quite well, but they do a lot of damage to people around them en route. They often appear to have no conscience. Interestingly and perhaps surprisingly to most of us, there are psychopaths - [Reasons to Zig when others zag](https://www.morethan1answer.com/zig-zag/) - Reasons to zig when others zag Whether or not to invest in our teams its an old cliche but still rings true... CFO asks CEO, “What happens if we invest in developing our people and then they leave us?” CEO replies: “What happens if we don’t, and they stay?” But the money is never really - [Tips Tricks and Reminders February](https://www.morethan1answer.com/tips-tricks-and-reminders-february/) - In February's Tips,Tricks and Reminders we discuss Emotional Intelligence - What is it?; Which is more important IQ or EQ?; How to change your EQ: - 5 things to think about Plus a recommended Pod Cast, Ted Talk and Book - [The top 5 tips for Influencing, selling and persuasion…?](https://www.morethan1answer.com/the-top-5-tips-for-influencing-selling-and-persuasion/) - The top 5 tips for Influencing, selling and persuasion…? Planning + Knowledge The Avatar PVA Your Aces The Close http://www.morethan1answer.com/wp-content/uploads/2016/02/5-tips-for-selling.mp4 My number one is definitely planning. Planning: People tell me all the time that they don’t have time to plan, but they are still successful, the only thing is that they spend too long in - [Three Levels of persuasion](https://www.morethan1answer.com/three-levels-of-persuasion/) - In life there are in fact three levels of persuasion. Level 1: A level playing field Level 2: Is it on the Agenda Level 3: Face to Face persuasion Although some see Face to Face as the 1st step or 1st Level of persuasion - it cannot be attempted or completed until - [Tips Tricks and Reminders - Jan 2020](https://www.morethan1answer.com/tips-tricks-and-reminders-jan-2020/) - In this months Tips,Tricks and Reminders we discuss Being World Class: - What is involvedQuestions - Why are questions so important?Avatars: - what are they and how do they work?This months 'Skill Shot' on Developing great questioning techniquesPlus a recommended Pod Cast, Ted Talk and Book Are you good or are you WORLD CLASS? What makes - [Skill shots deliver better results](https://www.morethan1answer.com/if-your-team-need-clearer-objectives-behavioural-change-and-better-results-consider-a-skill-shot/) - If your team need clearer Objectives, behavioural change and better results, consider a Skill Shot Background: Whether new starts or experienced, there is always a need to target specific ‘none core’ areas of expertise in a time efficient focused way. Your team may be experts in some fields but lacking in other critical areas. They - [Finish strong](https://www.morethan1answer.com/finish-strong/) - When the going gets tough Don't give in - face into the wind and drive forward tell yourself I won't just finish I will FINISH STRONG Results are all about finishing You’re probably aware of the old adage, Beginners are many; finishers are few. Are you a quitter or a finisher? A society of quitters - [10 Negotiation tactics explained](https://www.morethan1answer.com/negotiations-and-tactics/) - 10 Negotiation tactics explained Beware ranges – The Columbo Time outs – First 5 min/last 5 min A Summary or false summary – Words - Don’t build expectation – Placing the stake - Oxo cube to tea chest – Conditional giving Beware ranges – Ranges are interpreted by each party in the negotiation; according to their - [Four golden rules to grow any business](https://www.morethan1answer.com/four-golden-rules-to-grow-any-business/) - Four golden rules to grow any business Trade, Trade Up, Trade Again and Efficiency Every business depends upon the same 4 corner stones to survive and grow Trade - Get a new customer Trade up – sell each customer more Trade again – get the customer to come back more frequently Efficiency – how to - [Tips Tricks and Reminders](https://www.morethan1answer.com/tips-tricks-and-reminders/) - Tips Tricks and Reminders In December's TipsTricks and Reminders we discuss Fascinated by negotiation: - Why? Shopping Lists in Negotiation - What are they? Top 10 Negotiation Tactics: - What are they? This months 'Skill Shot' on Negotiation Plus a recommended Pod Cast, Ted Talk and Book We are all fascinated by Negotiation! Can you be successful - [The ‘Fish-bone’ Root cause analysis process](https://www.morethan1answer.com/the-fish-bone-root-cause-analysis-process/) - What is a Fish-bone root cause analysis and how can it be used to continually improve performance - [The 5 whys principle](https://www.morethan1answer.com/the-5-whys-principle/) - The 5 whys principle In the same way children use “Why?” to build understanding and the links between different things, we too can build understanding of the linkage between problems and the root cause as well as possible solutions for it. The vehicle will not start. (the problem) Why? - The battery is dead. (First - [Manipulated - Super normal stimuli](https://www.morethan1answer.com/manipulated-super-normal-stimuli/) - Super normal Stimuli - what is it? Is the term used for natural stimuli which help or promote survival. But they often cause us to do the wrong things! Why is it so difficult to stop Why is it so difficult to say when we've had enough in most areas of modern life, foods, TV - [Does a business degree help you get a job?](https://www.morethan1answer.com/does-a-business-degree-help-you-get-a-job/) - Does a business degree help you get a job? No... But evidence of work experience does... According to research conducted in America, by John M. Nunley at the University of Wisconsin–La Crosse a business degree doesn’t do much for your chances of getting an interview for a job, however having a strong record of work - [Clever or just intelligent?](https://www.morethan1answer.com/are-you-clever-or-just-intelligent/) - Are You clever or just intelligent? In order to determine if you are clever or just intelligent, you need to consider what intelligence means. The word intelligence comes from the Latin word intelligere "to understand," which makes sense because it refers to someone's ability to understand things – however, the ability to understand could be - [Why Your Attitude Is More Important Than Your IQ](https://www.morethan1answer.com/why-your-attitude-is-more-important-than-your-iq/) - Why your Attitude is more important than your IQ When it comes to success in business and in life generally, we are told at school and often in business too that those who are blessed with brains are inevitably going to do better than the rest of us. But new research from Stanford University will - [5 Simple rules for life](https://www.morethan1answer.com/5-simple-rules-for-life/) - 5 Simple rules for life It doesn’t matter whether it’s business, personal or social there are ONLY 5 simple rules for life 1: Know what you want to achieve. Not roughly but exactly. Can you articulate it, and can you put it into a SMASH objective format? 2: Know the metrics - [What gets measured gets done](https://www.morethan1answer.com/what-gets-measured-gets-done/) - What gets measured gets done "Well that is the old adage..." but what to measure. Picking the right things to point resources at can make a big difference to the results you achieve. The O-A-R metric What is it? Objective: Activity Results This is a simple idea - Identify the results you want, select the objectives which - [Top 8 tips for making time to plan and think](https://www.morethan1answer.com/making-time-plan-think-important/) - Make time to plan and think Making time to think and plan is really important in today’s complex and dynamic world. There is a danger that we rush from meeting to meeting trying to deliver task after task and squeeze every last drop of inspiration and activity from our diary. Some people see time management - [Trade; Trade-up; Trade Again and Efficiency... the theory and the big bet!](https://www.morethan1answer.com/taking-candy-from-a-baby-the-theory-and-the-big-bet/) - I was with my son last week and we were discussing different ways that a retail outlet could increase their sales. This culminated in a 50 Euro bet! My theory is that there are, in fact; only three ways to increase sales for ANY business.... and 4 ways to make a business more profitable Trade; - [Financial ratios](https://www.morethan1answer.com/financial-ratios/) - Financial ratios are relationships determined from a company's financial information and used for comparison purposes. Examples include Return On Investment (ROI), Return On Assets (ROA). These ratios are the result of dividing one account balance or financial measurement with another. These measurements or account balances are found on one of the company's financial statements: - - [Great decisions make great leaders](https://www.morethan1answer.com/leadership-and-great-decisions/) - I was thinking about one of the main skills of leadership and I came to the conclusion that Great decisions make great leaders As I was researching my ideas I came across this excellent podcast https://hbr.org/ideacast/2016/05/make-better-decisions.html In the podcast from Harvard Business Review HBR-Idea-cast - Therese Huston, Ph.D. and author of How Women Decide,offers research-based tips for both - [The Triple Win](https://www.morethan1answer.com/the-triple-win/) - What exactly is "the triple win" The triple win is the symbiotic relationship between the supplier the retailer and the consumer. The Supplier – could be the manufacturer or a 3rd party who supplies the product to the retailer. The Retailer is the place where the consumer buys the product – could be click [on-line] - [Ten top tips every great manager uses at performance review time](https://www.morethan1answer.com/ten-top-tips-every-great-manager-uses-at-performance-review-time-ten-top-tips-every-great-manager-uses-at-performance-review-time/) - Performance Reviews - Appraisals It’s that time of year again. Here are 10 tips that great managers use at Performance review time Be prepared - plan Be clear about your PVA What does perfect look like Know what you are going to record Know how you will follow up Allow plenty of time before, during - [The secret of great leadership](https://www.morethan1answer.com/the-secret-of-great-leadership/) - Level 1 Account Manager Insider tips tricks and reminders about how to be a World Class Account Manager Thank you for joining the elite group of World Class Account Managers here at More Than One Answer where we will help you to unravel the secrets of success Gold Level Leadership Insider tips tricks and - [Who has the Balance of Power](https://www.morethan1answer.com/who-has-the-palance-of-power/) - When it comes to Negotiation Who has the Balance of Power rules and really comes into play in almost any decision we make. It is critical, although you may not be aware, in all forms of influencing and especially in Negotiation. Who has the balance of power is determined by 4 factors Physical, Mental, Verbal and - [Are you good at this!](https://www.morethan1answer.com/are-you-good-at-this/) - Are you good at this! When you are trying to work out if you are good at something – how do you do it? In research Schwarz and his colleagues observed that the judgments of personal traits were determined by two different routes: The number of instances retrieved and the ease with which they - [What causes employee dissatisfaction](https://www.morethan1answer.com/what-causes-employee-dissatisfaction/) - Are your employee happy or dissatisfied What causes employee dissatisfaction. Are these real or just hygene factors? Hygiene Factors are what causes dissatisfaction among employees in a workplace! What are they and how do we control or eradicate them from our workplace? Psychologist Frederick Herzberg's motivation-hygiene theory states that there are certain factors in - [Smart talk by Lou Tice](https://www.morethan1answer.com/smart-talk-lou-tice/) - Smart talk by Lou Tice This is an excellent book it explores how smart talk can improve the performance of your team or the quality of your life and the way you live. Lou Tice knits together psychology and motivation techniques to help you control and focus your ‘self-Talk’ to become ‘Smart Talk’ and - [Thinking Fast and Slow](https://www.morethan1answer.com/thinking-fast-and-slow/) - This book is excellent! Full of insight and thought provoking ideas, plus some great tips for getting a commercial edge when trying to persuade others. In Thinking, Fast and Slow, Kahneman takes us on a groundbreaking tour of the mind and explains the two systems that drive the way we think and make choices. One - [Customer feedback is critical but are being manipulated and played?](https://www.morethan1answer.com/customer-feedback-are-you-being-manipulated-and-played/) - 2 key ways you are being manipulated and miss lead every day and how to avoid it Getting customer feedback has become an obsession, and I think that if it is done for the right reasons – to put the consumer at the centre of everything you do and to listen to - [35% of your staff could leave](https://www.morethan1answer.com/how-to-engage-your-employees/) - 35% of your staff could leave So how to engage your employees I was reading an article just the other day which suggested that as many as 20-25% of your current employees are actively looking for new positions outside your business However, there are around 12 - 15% of individuals who are hitting or exceeding - [Power Questions to magnify your personal effectiveness](https://www.morethan1answer.com/power-questions/) - Power Questions is a great place to start magnifying your personal effectiveness. As we all know in order to influence another person, we first need to understand their needs and motivations. The best way to do this is to ask questions. We have discussed in other articles in this blog the 4 different types of - [Manipulated, Misdirected, Mislead - who me?!](https://www.morethan1answer.com/manipulated-misdirected-mislead-who-me/) - Manipulated, Misdirected, Mislead How are you being manipulated Misdirected and Mislead by single issue pressure groups and the media? “What you see is all there is” – therefore evaluate what you see, don’t go looking for extra information unless it is easily available zovirax dosage. Your brain tends to react very quickly to information it - [Can Shakespeare tell us how to be a good manager of a good team?](https://www.morethan1answer.com/a_good_manager_of_a_good_team/) - Be a good manager of a good team – what can Shakespeare tell us? 400 years ago Shakespeare wrote some words which ring just as true today as a manager/leader as it did then? In The Merchant of Venice: Portia one of his characters says ““If to do were as easy as to know – - [How to get what you want](https://www.morethan1answer.com/how-to-get-what-you-want/) - Get what you want the easy way Getting what you want is not too difficult as long as you remember a simple rule… This is where P.V.A. comes in http://www.morethan1answer.com/wp-content/uploads/2015/04/PVA-and-Aces-April-2015.mp4 Purpose: What exactly do - [Start with WHY - be inspired](https://www.morethan1answer.com/start-with-why/) - Start with WHY – be inspired This book is for anyone who wants to inspire others or who wants to find someone to inspire them. Why do you do what you do? Why are some people and organisations more innovative, more influential and more profitable than others? Why do some command greater - [Knowledge - invest in you](https://www.morethan1answer.com/knowledge-invest-in-you/) - How much time are you spending on developing your 7C's of Knowledge. You know just how important developing your knowledge is... There are 3 very clear reasons why you should do this - if you are not sure why follow this [LINK] Learning does not stop as you finish school – humans are tacit learners, - [Spritzing for knowledge and happiness](https://www.morethan1answer.com/knowledge-and-happiness/) - Spritzing for knowledge and happiness I was watching TV the other day and I saw an advert from Honda using Spritzing this made me think about a conversation I had been having about how we improve our 7C’s of knowledge, mostly it revolves around watching videos, hearing radio or reading articles. Then I got to - [Improve your knowledge every day by just 1% - the haves and have nots](https://www.morethan1answer.com/improve-knowledge-every-day-just-1-haves-nots/) - Improve your knowledge every day by just 1 percent How many haves vs have nots - who has money, cash, education, internet, shelter, what languages I came across an excellent video recently which breaks the world’s population down into percentages. It is a very simplistic view but it is accompanied by an excellent graphic - [The sigmiod curve how does it apply to life](https://www.morethan1answer.com/the-sigmiod-curve-how-does-it-apply-to-life/) - The sigmiod curve how does it apply to life More important... what is it? Sigmoid curve Many years ago, I discovered the ‘Sigmoid curve’ and it has been very useful in describing and managing several specific teams and periods in my life. The Sigmoid curve is a mathematical concept which is basically a stretched - [How quickly you forget](https://www.morethan1answer.com/how-quickly-you-forget/) - How quickly you forget depends upon several factors The Ebbinghaus Law of Forgetting The forgetting curve hypothesizes the decline of memory retention in time. This curve shows how information is lost over time when there is no attempt to retain it. The stronger and the more emotion that is attached to the memory, - [The one minute manager](https://www.morethan1answer.com/the-one-minute-manager/) - This is one book that every self respecting manager should have in their collection The blockbuster number one international best selling phenomenon is back … not that it ever really went away. This easily-read story quickly demonstrates three very practical management techniques: One Minute Goals, One Minute Praisings and One Minute Reprimands. The One Minute - [Law of diffusion of innovation or Adoption theory](https://www.morethan1answer.com/law-of-diffusion-of-innovation-or-adoption-theory/) - The law of diffusion of innovation Suggests that it takes time and energy to get a new idea into mainstream So which type are you and what is the aim for your product, service or idea. Innovators [2½%] Innovators are first to everything. Likely to be under 25 and generally have enough disposable - [Power poses, Avatars, Leaders and the 7C’s of Knowledge](https://www.morethan1answer.com/power-poses-avatars-leaders-and-the-7cs-of-knowledge/) - Power poses – Avatars, The look of a leader and the 7C’s of Knowledge Apparently the second most downloaded TED talk [Technology, Entertainment, and Design] is one about “power poses”. Even in these most enlightened times it is remarkable just how many bosses still conform to stereotypes. Getting noticed, let alone getting to the top - [Personal Coaching for Results - Lou Tice](https://www.morethan1answer.com/personal-coaching-for-results-lou-tice/) - In Personal Coaching for Results, Lou Tice walks you through the process to coach yourself to effectiveness and success, step by step. Using what he wrote here builds your personal effectiveness and then guides you on your way to becoming the credible, influential mentor you have it in you to be. This is one of - [Good to Great - Jim Collins](https://www.morethan1answer.com/good-to-great-jim-collins/) - Can a good company become a great one and, if so, how? After a five-year research project, Collins concludes that good to great can and does happen. In this book, he uncovers the underlying variables that enable any type of organization to make the leap from good to great while other organizations remain only good. - [The Week](https://www.morethan1answer.com/the-week/) - The Week magazine is a unique and witty digest bringing together the best of British and international press. Created for busy people like you, The Week condenses the news to give you a balanced view of a wide range of topics from the last seven days. All the key news stories are analysed, plus you’ll - [Invest in you](https://www.morethan1answer.com/invest-in-you/) - How much time do you spend in broadening your horizons and developing yourself? Sales and Management in particular are the most indolent in terms of self-development. Learning does not stop as you finish school – humans are tacit learners, we learn by watching we learn by reading and imagining the outcomes How much time each - [Learning styles theories – a hotly contested subject](https://www.morethan1answer.com/learning-styles-theories-a-hotly-contested-subject/) - Learning styles theories – a Summary: There are 4 main theories. David Kolb's model - Experiential learning Theory [ELT] Adaption of Klobs theory Peter Honey and Alan Mumford: The Honey & Mumford stages model Barbe, Swassing, and Milone: Learning Modalities Anthony Gregorc's model Neil Fleming's VAK/VARK model Each has some merit and a degree - [Inflation and the Consumer Price Index](https://www.morethan1answer.com/inflation-and-the-consumer-price-index/) - Inflation and the Consumer Price Index A brief description of Consumer Price Inflation Inflation and the Consumer price index is the speed at which the prices of goods and services bought by households rise or fall. Consumer price inflation is estimated by using price indices. A way to understand a price index is to think - [Life Planning -Take the world by the scruff of the neck and bends it to your will.](https://www.morethan1answer.com/life-planning/) - When people talk about life planning – what exactly do they mean? Are you one of the people who the world happens to and you just "go with the flow" or do you take the world by the scruff of the neck and bend it to your will? If you are the first but would - [Questioning and Listening](https://www.morethan1answer.com/questioning-and-listening/) - Why do we need questioning and listening? What type of questions a salesman needs to ‘unlock’ their customer. How they are used? How a perfect conversation works? Some watch outs. Viral question planning. Using questioning and listening to build a platform. Types of questions Open questions are designed to get information. - [Avatars what are they and how do we use them?](https://www.morethan1answer.com/avatars-what-and-how-to-use/) - What is an Avatar An Avatar is described in the dictionary as... "an icon or figure representing a particular person in a computer game, Internet forum, etc Avatar as a shape or a construct In fact you should simply think of an avatar as a shape, or a construct which contains all your current - [What are your Aces?](https://www.morethan1answer.com/what-are-your-aces/) - An ace is in fact simply a benefit you perceive your product, idea or offer has. Like in the card game when you play your 'Ace' - you win!. The more aces you have in your hand - the more you win! Again, like any game if you practice, you can get your opponent - - [The meaning of life](https://www.morethan1answer.com/the-meaning-of-life/) - Ever thought about what happens when you meet someone... This is the meaning of life ! Every interaction between two humans starts in this way and from the following perspective: Have I seen anything like this before - what do I want - what do I need (Their core, what makes them tick) - [European Birth rate drops below 2](https://www.morethan1answer.com/total-fertility-rate-education-and-the-demographic-economic-paradox/) - Total Fertility Rate Education and the demographic-economic paradox Europe’s birth-rate has fallen below 2 for the first time - but why is this important and how is it measured? The European Union as a whole has a total fertility rate of 1.5! The world's five biggest developed economies - the United States, Japan, Germany, France - [Getting the best ROI from training Prep-up; Step-up; Follow-up](https://www.morethan1answer.com/getting-the-best-roi-from-training-prep-up-step-up-follow-up/) - Prep up: Step up: Follow up As you are already aware, one of the most important roles for a High Performing Leader is ensuring that the skills and techniques learned during training are immediately used back in the day job. It is the manager who has to encourage the delegate so that the skills become - [Interpersonal styles: and the ‘FLAT’ wheel](https://www.morethan1answer.com/interpersonal-styles-and-the-flat-wheel/) - Have you ever thought about why you get your business proposals accepted by some individuals but have a hard time convincing others of the benefits – or even to give you time? As humans we are ‘hard wired’ to interact with the people around us both our significant others and total strangers. We learn how - [Improve your knowledge - Live long and prosper](https://www.morethan1answer.com/improve-your-knowledge-live-long-and-prosper/) - We all know that knowledge is supposed to equal power... Well did you know it can also make you richer and happier... http://www.morethan1answer.com/wp-content/uploads/2015/03/Blog-3-good-reasons-Knowledge-2.mp4 I can't think of 3 better reasons to invest 5 minutes a day in making myself richer and happier Remember there is always MoreThan1Answer… - [Here Kitty Kitty](https://www.morethan1answer.com/here-kitty-kitty/) - If you have got an issue that is troubling you then drop me a note and I can see if I or one of my associates has any views that might help. Look forward to hearing from you... - [Tell me what you want, what you really, really want ...](https://www.morethan1answer.com/tell-me-what-you-want-what-you-really-really-want/) - PVA You would be surprised just how many people begin conversations with customers without a clear idea of what they want to achieve. Why then are they surprised when they don’t quite come out with the result they would like. The old adage applies too – if you don't ask… You don't get! But if - [How to create an impact in just 30 seconds](https://www.morethan1answer.com/how-to-create-an-impact-in-just-30-seconds/) - The 30 second sell Sometimes in life when you meet someone you want or need to talk to and you need to make an impression and gain credibility but you know you have just one shot and a limited time to pique their interest. This could be business or it could be a social event - [When are your people 80% effective](https://www.morethan1answer.com/when-are-your-people-80-effective/) - The Pyramid of Skills Working on the principle that all the skills needed to be effective in a job, can be trained. The order in which these skills are acquired can be very important. Studies have shown that in most jobs there are a few specific skills which massively impact on the effectiveness of the - [Making sense of the world, your acquaintances and the marketplace](https://www.morethan1answer.com/making-sense-of-the-world-your-acquaintances-and-the-marketplace/) - Johari’s Window and Knowns Unknown Donald Rumsfeld’ now infamous quote in February 2002 “There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. 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Have a read and enjoy. If you have any questions then please give me a call Trust goes hand-in-hand with Tactics You cannot see TRUST... but you CAN see tactics If you can see someones - [Cost Benefit Analysis - free PDF download](https://www.morethan1answer.com/downloads/cost-benefit-analysis-free-pdf-download/) - All you need to know about how to value the items on your shopping list and Currency List - - [Account Planning Like A Boss Workbook](https://www.morethan1answer.com/downloads/3974/) - The Account Planning Like A Boss Workbook gives you the structure and process to prepare and deliver the perfect Account Plan - sometimes known as a Joint Business Plan [JBP] in less time, with more security of getting the results you desire and the credit you deserve. Just follow the structure from beginning to end - [Negotiate Like A Boss](https://www.morethan1answer.com/downloads/just-book-negotiate-like-a-boss/) - Negotiate Like A Boss has been designed to work for both ‘dippers’ and ‘end to enders’ – in that you can dip in and out picking a chapter when you need revision, support or ideas. It can be used to support the experience of actually coming on a face to face Negotiation workshop or you - [Account Planning Like A Boss - Book](https://www.morethan1answer.com/downloads/account-planning-like-a-boss-book/) - This book will help both New and Experienced Account Managers design perfect account plans which will deliver outstanding commercial results. Sometimes this is known as a ‘Joint Business Plan’ – but in any case it will help set priorities and drive performance in your accounts. 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